Ola Cabs / Ani Technologies — Illegally charging cancellation fee of Rs.25 after keep me and my family waiting in rain for more than 15 minutes on 17/09/16 at midnight

Address:Thane, Maharashtra, 401208
Website:www.olacabs.com

I have booked an Ola Micro cab at Taurus Society, Evershine Last stop, Vasai (E), Palghar, Maharashtra-401208 on 17/09/2016 at midnight and I received a massage stating CRN No.[protected] with Driver name-Jaishankar (Mobile Number-[protected]) having Vehicle No.MH04ES8848 and the same was suppose to reach in 6 minutes. And after waiting for more than 6 minutes, when I called the Driver, he replied he can't come as he is having dinner.
Than I started searching for Rikshaw in Rain.
Thereafter I received one more massage stating same CRN number stating Driver name Zulfikar (Mobile Number-[protected]) having Vehicle Number MH01BT9705 and he was suppose to come in 8 minutes. I Gin waited for near-about 5 minutes and then called Driver (Zulfikar). He stated that he just dropped a customer and he is not from Vasai locality and therefore explain him locality.
I therefore chose to Book a separate Vehicle instead of waiting for him once again in Rain.
AT around 12.22 am on 17/09/16, I shocked to received a massage that Cancellation fees of Rs.25 will be charged on the next ride.
I pray that I should be compensated for the same and no extra charge in next ride.
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