Ola Cabs / Ani Technologies — im complaining about ola drivers behaviour

Address:

Mumbai City, Maharashtra, 400074

On 11th june i booked ola cab at around 7.15 pm thru app from bpcl colony chembur to dadar west. I got a confirmation of a cab MH 43- 2498, hundai xcent car with driver named Yusuf. I called him he said he is nearby and will reach my location in 5 mins, he asked me where i want to go, when i told him Dadar he said ok... but he didnt come for some time so i called him again, he disconnected the call. This happened 4-5 times n then his phone was switched off. I saw that some other car was alloted to me which was showing 17 mins to arrive.
Same thing happened today on 12th june, i booked an ola at 5.09 pm for Hyatt andheri, called driver, he asked me destination, i didnt tell him, he cancelled the booking. car details MH 03 CH 0442, driver name mohd Aslam. Again i had to wait for another car for 15 more mins.
Pls look in to the matter n take appropriate action. Keep me informed.
Dr vandana shinde