Ola Cabs / Ani Technologies — Incentive amount and charge parking amount

Hi sir
On 17th August their is challenge incentive program pickup from airport.that I have completed the ride and asked for incentive for customer center Mr Gopal Incharge said no you have not picked up from airport pick up zone.
1.if I don't pickup from pick zone why did they charge Parking amount 254
2.if outside pickup their is no parking charges.
3.sir ola is fooling us I have waited in the line for four hours in the pickzone and their is cc cameras installed everything is recorded where have pickup the customer.
#bhavish Aggarwal sir we are working hard to survive the life but your operation team is fooling us in the name of incentive program.
Since today iam not driving to ola.