Ola Cabs / Ani Technologies — incident of 5th february 2018. missed flight due to unprofessional behavior by driver

Hello team,

I have serious doubt regarding your ola money service. It is my observation since last few rides that, after making a booking driver always confirms whether payment is via cash or ola money.
And i usually make payment via ola money to avoid any hassle.
Recently i missed my flight due to same reason.
On 5th feb 2018, i had a fight at 11:55 p. M. For my hometown, driver named allauddin shaikh arrived at around 10:25 pm. On sitting in cab, he asked "are you paying by ola money?" i answered yes to which he answered that he didn't had cash for diesel and cancelled the ride and took us on a condition that we will pay via cash. I had to agree to the same considering my flight timings.
The driver drove extremely slow and behaved in awkward manner during journey
Later on under this situation, i had to miss my flight due to all this last minute unprofessional behavior by your driver.

Now my question ola cabs is :
Why are you having an option of ola money when your drivers don't accept it?
Why are your drivers so unprofessional?
Is there something wrong with your ola money service? Do you guys make late payment to drivers if payment is via ola money?
Will you take responsibility of the flight which i missed? Who will bear the loss?
I need serious solution (Via refund) to this and want you to take strict against your driver.

Thanks and regards,
Rajat raj