On the 7th of November 2022 at around 6.30 pm I booked a ride for me and my family to visit the ISKCON (Govardhan Ecovillage) at Wada, Galtare. After leaving our location at I. C. Colony, Borivali West at around 6.30 pm en route we had a stoppage at toll naka at Dahisar where the driver wasted about 15-20 minutes while he was having a discussion with a toll naka clerk while we waited in the car that he parked few yards ahead of the toll naka. We reached our destination at Wada by around 8.30 pm.
The travel time and distance of our journey that showed online were 1 hr 30 minutes and 73.1 km respectively.
It took our cab driver a little over 2 hrs.
Though the travel was very uncomfortable and took an extra 30 minutes or so, that was far from the real problem.
When the car halted and I was drawing out my purse the driver sprung a surprise on my face. "A billing of Rs. 18248/- (Rupees Eighteen thousand two hundred and forty-eight)"
I was shocked. How could I be paying such an amount for a distance of approx 70 km?
To this, the driver comforted me saying to pay the amount that was initially displayed by the application at the time of booking. So my shock subsided and I paid the driver Rs. 2045/- (Rs 1855 + Rs 190 toll) through Google Pay (screenshot attached)
While I thought all the confusion regarding the ride had ended with that, I started receiving messages from Ola to clear the outstanding amount of Rs. 3000/- (which Ola claims that I have used on the ride)
My question is if I used the credit limit of Rs. 3000/- then why will I have paid the driver Rs. 2045/-
But the collection calls continue to this date. I have spoken to several 'seemingly smart and understanding' Ola executives, but without any change to the scenario. I have also shared the screenshots of the payment done and the wrong billing too, but still, the calls from Ola do continue. It's now causing mental tension and this is nothing short of Harassment.
PLEASE HAVE OLA CONFIRM BACK TO ME THAT I DO NOT OWE THEM ANY AMOUNT.
THE SITUATION HAS ANYWAY PREVENTED ME FROM USING OLA SERVICES AND SO UBER IS A GAINER FROM THIS SITUATION.
I WANT THIS MENTAL HARASSMENT TO STOP IMMEDIATELY.
THANKING YOU IN ANTICIPATION
SANDEEP SUVARNA
mobile no.: [protected]
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