Date: 15-Jan-2023; 16-Jan-2023
Issue Description: Ola app has taken a different name in the profile which is totally unrelated to me and has generated invoice for the trips in that name.
My name is Sreekanth K S Prasad and invoice is in the name of Tamilselvan. I do not have a relative or friend for whom I have booked a cab with the name Tamilselvan. The app has taken the name from the database by mistake and added it to my profile.
If there is a spelling mistake in my name (say Sreekamt prasas), I can understand its my mistake. But, a totally irrelevant, unrelated name is not something i will have. Why will have a totally different unrelated name in my profile and what use is it for an app to book cabs.
These invoices have to submitted to my company for reimbursement and why will they accept it with a different name.
Expected resolution: I need an invoice with my correct legal name as I have not used the name in the invoice at any instance. OR a refund of the said amount for the below 4 CRNs.
CRNs: [protected], [protected], [protected], [protected]. Was this information helpful? | 
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