Ola Cabs / Ani Technologies — Instance of double payment and false promise by the cab driver

We took a cab from Gujarat National Law University, Gandhinagar to Naroda Road in Ahmedabad on 12th August 2022 night. Although our mode of payment was in Ola money (fare amount 805 rupees) the cab driver forced us to pay in cash. It was around 10:30 pm late in the night. The driver stated that he has some small loans to payback and hence wants cash. He even told us that if ola asks us for the money, he will send the money back to us by online payment. We ended up paying him cash and then tried to change the mode of payment. However that did not work and ola has been asking us to make the payment (ola postpaid money). We called the driver, but he is now denying taking cash from us and using abusive language for raising a complaint on this issue.

This is a clear case of double payment if ola does not rescind the postpaid request it is making. And action has to be taken against such drivers.