Ola Cabs / Ani Technologies — irrelevant cancellation charges applied

Address:

Bangalore, New Delhi, Delhi, 110037

Hi, it's not the 1st time is happening to me, every time I book a cab I have to go through at least 5 6 booking as the driver cancel the rides. Also I get charged for cancellation, that Jenna I don't even travel but I still pay the cancellation charge, I have tried contacting Ola customer service multiple times, but nothing happens.
please help me resolve this.