Ola Cabs / Ani Technologies — misbehave driver and terrible experience

Just wanted to share an incident with you all... Yesterday i booked an ola cab around 12 o'clock to go back home from kalyan to powai... When i called the driver to ask till where he has reached the very 1st thing the driver asked me that madam kaha jana h aapko?? It was strange as they are not supposed to ask these to customers.. After that he came at the pick up point after reaching 7km he stopped his car at a petrol pump to fill cng... I was like why didnt you informed us before boarding we would have canceled the ride. He was like madam 20mins me hojayega but actually it was going to take more than 45mins.. I told him that we are getting late that's why we have booked a cab otherwise we would have gone by train. Instead of apologizing he was saying mujhe abhi samjha ki cng khatam hua hai.. *oh really!! Am i a fool who don't know anything about the cng or car (If your cars fuel/cng is going to finish the car indicates you very early)* then on top of that he was saying us that i will drop you till thane. How were we supposed to go home he was quite and not responding to my questions... Then i called customer support to complain about him as they were the right authority to take action on him or advice on what is to be done next.. They called him talked with him ask the scenario he was like i came from ambernath and all i can drop them till thane the supporter told him to immediately end the trip and told me that he is arranging another cab for us... After canceling the trip he was behaving very rudely as if we have done anything... The time was 12.30 and we were standing on road after 2mins another cab came and we reached home safely😊 *thankfully my parents were with me what if i was alone???* now where is the safety of the customer?? This is how ola treat their customers? Car no. Mh 46 bb 0453 in case anyone ever gets this car kindly decline it n book for another i do not want another family/person going through all this again.
#olacabs #olamumbai #needanswers @olacabs