Ola Cabs / Ani Technologies — Misleading in estimated fares and charging double rates for rides

Address:	Mumbai City, Maharashtra, 400051
Website:	www.olacabs.com

I booked an OLA Mini from Bandra East to IIT Powai. Prior to booking an OLA Mini, I checked the estimated fare which came up to approximately Rs.300. After a couple of minutes, I got a notification saying my ride has been upgraded to OLA Prime SUV. I did not worry about the fare as I thought, I am getting an upgrade from OLA's side and the fare would remain the same as OLA Mini. Once I reached my destination, the total bill amount came up to Rs.620. That was double the rate of the estimated rate shown to me on the app. This is a clear case of CHEATING on the part of OLA, as they only give partial information about rides (Upgraded from OLA Mini to OLA Prime SUV), but they do not mention whether with the upgradation there will be increased tariff or change in the estimated amount. It would be nice on the part of OLA if they address this complaint and solve it by reimbursing extra or additional money back. CRN Number:[protected].