Ola Cabs / Ani Technologies — Money and Driver rude behaviour

Sir,
I booked a cab from Ola for my parents and it shows that the amount is 380 so we are ok with it but unfortunately Driver go with long route without giving INFORMATION to my parents.
Vehicle No: UP 14 J T 5440

We also give him money but my Parent polietly asked why he charged so much money and unfortunately he raised a compaint to you you block us Infact you want to give us refund because it is Driver fault he want to tell my family that he take a long route atleast.