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Yes you can raise complaint to there support mail id... They asked you to clear the payment then they start refund but I am facing same problem and paid cash and online two times to the same ride.. No response recieved till now... Such a pathetic and slow service...
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034