On 4th of august i booked an ola cab where payment option selected by default was ola money or card which i was not aware of. Upon reaching the destination i got a notification of amount payable on my ola app and i paid it in cash to the driver which he promptly accepted and left. Afterwards when i checked my app it was still asking for payment to which i called up to ola customer care and registered my complaint ticket[protected]. Next day i received an email response to my complaint from [protected]@olacabs.com stating that "we are sorry to know that partner collected cash when you had selected card as the payment mode for the ride osn [protected]. We see that there is an outstanding amount of rs 35 is showing in your account. Hence we request you to clear the payment and reply to the same email so that we can process the refund of rs 35 to your ola money" along with all the instructions.
I made the payment on very same day as instructed and received an email for confirmation of receipt for credit having transaction id dqit-0plo-m5mb on same day i. E 5th of august. After this i replied to ola email about recharging the ola money account with the said amount but not able to make payment as instructed to which i got confirmation from ola support on 6th aug that "please be informed that we have forwarded your request to the relevant department. Request you to give us sometime so that we can resolve the issue and get back to you"
Finally i received an email on 8th aug "thanks for contacting ola. Your ola account has been permanently blocked as we noticed a few ola policyviolations. Therefore, we regret to inform that we will be unable to unblock your ola account. We are sorry for the inconvenience caused to you".
They had blocked my account immediately after the receipt of rs 35/- thus charging me twice for the ride by collecting cash and via card and blocking my account without stating any reason for mere rs 35/- which i had promptly paid both the times. This is how ola values its customer. Was this information helpful? | 
