| Address: | kanke road, Ranchi, Jharkhand, 834008 | | Website: | WWW.OLACABS.COM |
Hello, i booked outstation ride on 08/09/2019. The ride was between 2pm to 8pm, for 6 hours.
I got bill showing additional distance fare of ₹1470 and there is no base fare.
Also additional time fare of ₹600 for 6hrs but the package was for 6hrs and we returned in only 5hrs 26mins, so in this case there is no additonal time.
Also i had applied for Discount voucher RIDE250 and no diacount is given to me.
Also i had applied for Ride Insurance and that is also not given to me.
I am charged ₹2443 but at the time of booking Estimated Fare shown to me was just ₹1400.
I also lodged complaint with OLA and they said that i will get reply within 3 days but they replied after 6 days and in that also they said that the bill is system generated and there is no fault but I with my family visited the same place earlier by booking ola and they charged only 1400 that time ( all the ride details were same even the same discount voucher, same destination ).
Registered Number : [protected].
Please resolve this issue as soon as possible and refund the excess amount charged to me.
I have attached the invoice for your reference and the estimated fare and also the invoice of earlier ride.
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