Ola Cabs / Ani Technologies — Overcharged without indicating surcharge when car was booked

Namita AM

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I'm writing to bring to the notice of everyone the absolute shameless and callous attitude of Ola customer care. They charged me 2.5 times the base fare and there was absolutely no indication of that when I hit on confirm booking. Also, they have disabled the viewing of this particular ride that I took after I logged in a complaint on their support center. I wonder what kind of a service provider would indulge in such lowly underhanded tactics other than one that is trying to hide its nefarious intentions and operations. I'm seriously considering filing a case against this company if they do not respond logically to my complaint within an acceptable timeframe. I'm truly shocked at this kind of service and tactics. Please stop treating customers this way! You never know when bad times hit you!

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May 27, 2017

Updated by Namita AM I have lodged complaints on the in-app Ola support section. However, rarely has any complaint been even responded to, let alone be addressed to the satisfaction of the complainant. It is appalling that they even disable the revisiting of the ride details when you try to click on it to review it. They don't want you to raise another ticket. This is absolutely not how customer satisfaction processes work! I work in service industry too and we can't stop a customer from raising further tickets to unresolved ones. This is underhanded, unprofessional, appalling and disturbing too if you ask me. You are arm twisting a passenger to accept sudden obnoxious dynamic pricing without displaying the charge correctly while booking and using further cheap tactics to stop them from raising further complaints on the concerned ride. Please come back with a valid and logical explanation for such unprofessional and unacceptable customer service protocols you have set up. Please refund the remainder amount to my account as I am sincerely hoping to settle this matter sooner or I will be forced to seek legal action.