Ola Cabs / Ani Technologies — Not getting support from ola employee

Hi I am Avijit a rejistered vendor of patna city . My work profile is to increase supply for patna city. And when we onboard the new vehicles to ola platform we do not get support from our reporting person MR SWATESH KUMAR swatesh.[protected]@olacabs.com . Usually gives support to me or my team. When ever we ask for support de denis saying "I will inform you later on" . And when we ask for support in wats app group there also he takes to much time and never give support accordingly. There is not other higher authority whom to complain or to ask for support. This is not the standard way of professional when we are rejistered vendor.
Plz look into the matter and solve my issue ASAP.
THANKS AND REGARDS