The vehicle was different from that was mentioned in the Ola app in my mobile. But the driver accepted the OTP and it was validated too.
The driver refused to go through other arterial road and avoid using Sea link wherin I wanted to avoid paying toll. He said going in the way I said would entail him delay and asked me to get down half the way if I insist going through Mahim / Sidhi Vinayak.
The cop nearby was called into resolve and it was found that the vehicle was running without valid permit for the last 2 years. Not sure how the permits are not verified by Ola. The police requested me to get down and took the vehicle under their custody.
Vehicles are generally in a very shabby condition and running condition is very bad. I am surprised that Ola does not inspect the vehicles. Last week the driver took more than 75 minutes which he could have covered in 45 to 55 mins since the Gear box was not in good condition.
For Every ride Ola claims that the proposed ride is the last ride and the vehicle is clean and driver is well protected with Masks.
10 days back, due to Ola's technical problem, two vehicles were booked and on had to be cancelled and I had to pay the cancellation charges from my pocket for the technical deficiency of Ola.
In coimbatore, Ola auto rickshaw bookings are cancelled if we refuse to pay a fixed amount more than the one referred in the Ola app.
Looks like Ola is losing the control on the operations and they are interested in the commission they earn from the trips. Was this information helpful? | 
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