Ola Cabs / Ani Technologies — ola asking me to clear the already paid fare

I booked ola cab from my college to hyderabad airport. On reaching the destination, i paid the driver rs. 656 (The trip was in cash mode). Moreover, i had no other mode of payment set on my ola app. However, after 15-20 days when i wanted to book a cab again, my app asks me to clear the fare of my previous trip. So i am not able to book my cab from the cab until i clear my dues.

On contacting the customer support, they say that we will confirm it with the driver. Then they reply to me stating that the driver cannot recollect the trip and so i need to pay rs. 656. Now, the trip was in cash mode and there was no other mode of payment set so it was obvious that i paid in cash to the driver. Moreover, ola does not have an option for the customer to pay later.

So, i tried to reopen the issue with their customer support. So after a dozen calls and a request to talk to their supervisor, they finally hear my complaint. Now the supervisor says that the customer was contacted within 72 hours to inform about the outstanding payment.in my delight, he was contradicting his own support team which had, in my earlier conversation, confirmed that there was no attempt at reaching me by sms/email/phone. On further defending my case, he says in his argument that i should have checked my ola app again and why did i reopen the app after 15-20 days of the trip, i should have checked it the very next day. Now, obviously, no one would just open the ola app and check the status every now and then. So, i made my point that i would, of course, open it only when i need a cab. Leaving that thing aside, now he says that there was a technical issue with the application which resulted in this. So, that was clearly a mistake/error on ola's side and the customer should not be expected to pay for the trip again.

I am very dissatisfied with ola customer support. I don't know why they have it in the first place. Every time you call, "they are just sorry for the inconvenience caused", they don't attempt to rectify the issue.