Dear sir,
I booked a ride from lb nagar to bheeraguda in hyderabad which is around 50km and the ride estimate was shown as around 900 rupees (Which already included peak time pricing). At the time of booking i had 636 rupees in my wallet so i added 400 more so i thought i need not pay anything more in case. I had no cash with me at that time.
But after the ride they charged me 2509 rupees which is more than 2.5 times the estimate (Which already had the peak time surge in price). So i had to borrow 1500 more from my neighbor (In bheeramguda, destination) to pay to the driver.
When i approached ola support regarding this, they mentioned that it is expected to get the total fare more than the estimate. I agree that it was just an estimate so i am ok to pay around 10 to 15% more than the estimate (Which already included the peak price). But this is 250% of the estimate. How am i supposed to accept this.
If i had shown correct estimate i would have taken some transport or might have dropped plan to commute. Or might have picked some other cab service.
Leave about me if i had no money or card with me if i couldn't get money from my neighbor, what am i supposed to do?
Please reach out to me @ [protected]
Thanks,
Sanath
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