Ola Cabs / Ani Technologies — ola charging incorrectly from customer

Address:

Bangalore, Karnataka

I booked an ola cab (Micro) today around 7.30 pm from bangalore airport, i waited in queue for 30 mins but ola representative standing there was not providing cab and started asking me to cancel it and re book the cab when i already spent 40 mins there, my cab booking also got auto cancelled by ola. I was a single female who has to travel but still he didnt provide cab and started askimg me to rebook for prime just for charging extra money. Once it got auto cancelled, i booked micro again and it showed me rs.533 as fare for my home from airport but once i reached all of a sudden fare charge increased by rs. 629/- i asked the driver how come it would be possible when it already showed 533 and it's inclusive of toll.. I know bcoz i already travelled a lot by ola for airport. It's absolutely cheating, ola is earning money by doing fraud with its customers now.. How come the fare exceeded when i didn't stop the cab on the way, neither did i take a long route nor was there any traffic on that route. I tried calling ola then and there to get the clarification but i could not be able to connect bcoz ola has not provided correct customer care no. Bcoz it knows customer will surely call them to get the solution for such issues. Plz look into this and do not do corruption. Customers are booking cab seeing the fare charges if fare is not affordable, they will not book your ola cab, but it's cheating that you show initially 200 and then charge the customer 1000 rs. Forcefully. Then whts the use of booking it from app. Seems app is just for ola benefits not for customers. Ola or any company is running bcoz of your customers so learn to value your customers and provide the service honestly, instead of doing such fraud.