Ola Cabs / Ani Technologies — Ola Driver Misbehaviour in Trivandrum

Hello,
I had filed a complaint through Facebook to ola since I was unable to contact through any other options . I haven't received any solution yet. Very bad response from ola .
Hereby attaching the message which I had sent via Facebook messenger

Elaborating today's incident .
27/07/2022, Trivandrum

Me and my husband were traveling from Mumbai to trivandrum by flight. After the arrival I booked a cab (mini) through ola . Within minutes one driver was assigned and I waited there for 3 to 4 mins and then the trip was cancelled by the driver. Then again I had done the same thing, driver named Babu ( vehicle No: KL 19 E 3667 ) was assigned and he called me to confirm the ride . At the time he told me to give some more extra money for the ride . I neglected to pay the amount through phone itself, also I informed that I am born and brought up in Trivandrum the destination is not far from the current location so it's not a deal of loss and I told him to cancel the ride from his side if he is not okay with the ola payment . He replied me back that no issues I will come at the pick up point . Within 3 to 5 minutes he reached at the pickup point . My husband asked him to open the dicky the driver refused to open it first and he told us that we had booked for mini so if we need to use the dicky we have to pay extra directly to him . My husband shouted at him he told to call the police or ola directly so that we could discuss about the company policy( he mentioned it is there in ola 's company policy). Since the talk was going wrong other people in the airport pickup area were listening he suddenly opened the dicky and we kept our luggage there . After entering the cab he told me to cancel the ride through ola but he will complete the ride the only condition was I need to pay 250 rs directly to him (ola - rs 221)
I refused to do that I told him that I am using Paytm wallet for the payment so I cannot do that, the money will be automatically debited from my account. By the time he told me that you just check my mobile I have t started the ride in my mobile yet . So there won't be any issue . He stopped the cab outside the airport compound and forced us to get out of the car . We were not ready to get out of the car, so he stepped out himself by using bad words and opened the dicky. We were feeling very bad since the trespassers were watching us . We stepped out of the car since we were not ready to create an issue over there . We took video and I my husband told me that we will take up this issue, will inform all the authorities but still he doesn't bother. He dropped our luggage and left . Finally we called an auto to reach our home .