| Address: | Christ University, Hulimavu, Bangalore, Karnataka |
Few days back I booked an Ola and the driver was 2 mins away from my location and the ride was for 1.2 kms. However the Ola driver showed up after 15 mins. After my mom and brother got into the cab at the pick up point. I asked my mom to pick me up on the way as I was standing 200 m from the pick up point. However, after getting near my point, the Ola driver ended the trip and asked my mom and brother to get down. When I asked the driver why he ended the trip he said why are we asking him to roam him around for such a long time, which is completely untrue. I told him Nobody is asking to roam around just drop us our location and I'll pay you. He started to abuse me and my mom. Then asked us to pay Rs. 94 for 200m. He created a big scene when I refused to pay him. He was about to hit my brother when my mom came in between and stopped him. The guys who were watching the whole thing tried to calm him down and told him to drop us at the location. But he didn't listen. I just moved to Bangalore the day before and just incident scared my mom a lot. This kind of behavior makes parents to worry more and they can't leave their kids alone in a new city. I logged a complaint with the Ola customer care. But they still haven't taken any action. It's been 5 days. Such pathetic customer service of Ola in Banglore was not expected. And in the last five days the scene is getting worse. Every time I try to book an ola, mostly there are no rides available, even if I can see so many Ola near my location. And even if we get a ride booked, the ola driver will call up and ask the destination and says he is coming. After making us wait for 15-20 mins the driver will cancel the ride. This has happened more than 5 times in the last five days.
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