Ola Cabs / Ani Technologies — ola pathetic customer service

Ola customer support is totally inactive. Recently i had an issue where i was travelling in Kerala, The driver that was appointed for my pre scheduled ride asked for extra money and threatened me, he was neither leaving nor cancelling the ride. Being at outstation i felt really insecured with my family. I tried calling in all there customer sevice numbers but came to know they have blocked all these numbers now. So, only option left for me was to report about the incident through app, which is a mess. Eveytime it is showing error. Till now i am unable to report about the incident. If this is the case then how am I supposed to feel safe while the company itself doesn’t want communicate with the customer???