[Resolved] Ola Cabs / Ani Technologies — OLA payment issue

Adi230914

Address:

Bannerghatta Road, Bangalore

Me and my family has been a loyal OLA cab user from the the time OLA had started its services in Bangalore. However, the past incident and the kind of support I have been receiving from the Customer Service has made me upset from last one month.

I had booked a cab on 8th August. I had selected wallet payment. However, the driver asked for cash payment. But I did not get the option to change the payment on the OLA App to cash. As I did not want to have an argument with the driver, I paid him Rs.580 cash. Also, there is no option in the App to contact customer care and inform the same. After checking with few people, I came to know that I can create ticket to get the issue resolved. I have raised 4 tickets till now and the issue has still not been resolved. I have also been informing the same to the customer service executives who have been contacting me regarding the payment and still the issue has not been resolved. My account still reflects that I need to pay. I had never missed a payment till date. Being a loyal customer this is really disgusting. I have attached the screenshot of the tickets raised through the App.

Please let me know whether I can get this issue resolved and start using the services again.

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Dec 4, 2020

Complaint marked as Resolved

The company has resolved the issue by marking as payment done. Thank You.

Oct 13, 2020

Updated by Adi230914 OLA account shows Rs.730 due which includes the late payment fee.

Oct 20, 2020

Updated by Adi230914 It seems that they are not going through the tickets that has been raised. I am still getting calls to make the payment. When I tell them about the raised tickets, they say that they will look into it and cut the call. Very pathetic customer Service from OLA.