| Address: | Mumbai City, Maharashtra, 400071 |
On 31st Oct I booked an Ola ride from Hoskote bus stand in Bangalore to the airport. The fare estimate showed 310-340Rs for Ola micro. ( Uber had only UberX in that area and showed an estimate of Rs.600). I went ahead and booked Ola micro and when I got off at the airport - the bill was Rs.1019 for the 44.5 kms ride.
I was rushing, hence paid up and left. Later went through the rate card and realised that for airport drop in Bangalore, the min fare is 499 for first 25Kms! Why didn't this reflect in the fare estimate, when the destination was already mentioned??! Why wasn't the fixed rate highlighted while booking?
Ola is clearly fooling customers! Ola is clearly expensive as compared to other cab providers but they manage to mask the costs with offers and free rides, fooling customers. I had stopped using Ola for a few months, but made the mistake of booking this airport ride again! Quite obvious - when I called their customer support - they started explaining their rate card and said that is what it is.
More than the money, it's the cheated feeling that ruins my experience with Ola! Was this information helpful? | 
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