Ola Cabs / Ani Technologies — Ola ride amount deducted twice

I had taken a ride as per attached invoice on 27th May 2023, my ride amount made Rs 258 out of which Rs 236 we're deducted from my paytm account but my driver took cash of whole Rs 258 and said no amount is received by him via paytm. Also driver took the long route and drove very slowly hence bill amount was increased, at the time of booking estimated amount was only 191. The cab condition was very poor, AC was not working
Ola app is not giving proper response on raising this issue, also I have contacted customer care executive but they are saying nothing will be done in your favour as you have paid cash. No proper customer service from such a big concern.Driver confirmed that Ola would refund me the money. I was charged twice for a single ride. Please refund ₹236 deducted from paytm