Ola Cabs / Ani Technologies — ola ride not appearing in my app

Address:

Bangalore, Karnataka, 560029

I have booked the ola ride with ride later option to go to airport in bangalore on 5th feb 8:30pm. The ride was scheduled and the message appeared that the driver details will be shared 10 mins before the scheduled time and the was displayed in your rides option till 8:15pm and after that all of a sudden the scheduled ride disappeared from your rides and on car turned up. I have to face a lot of problem to book another one (This time i didn't go with ola as i lost faith in it) to reach airport on time. The other pathetic situation is, as the ride was not appearing i am not able to get in touch with the customer service also as there is no number provided to contact the customer service.