Ola Cabs / Ani Technologies — Ola SMS offer - misleading the customers

Address:	Chennai, Tamil Nadu, 600059
Website:	Indian consumer

SMS received on 31st Dec16.

Take an Ola cab ride before Jan 1st 4AM, and get 50% OFF on three rides next week! Party responsibly and take an Ola wherever you're headed. Happy New Year!"

And my understanding on SMS received on 31st Dec given hereunder

"There is no upper ceiling, no "conditions apply" words and not asked me to refer any link for conditions as said in your mail conversation"

They gave only 150/- cash back on my three rides instead 50% on my three rides.

Ola reply.
Pugalyendi M (Ola Cabs)
Jan 31, 6:44 PM IST

Hi Sunilkumar,

Thank you for the reply.

Having checked our records, we see that you have received the offer code "HNY" for the ride taken under offer on 31st December and the offer "HNY" gives Rs.50/- discount for next 3 rides. However, you haven't applied the offer code. Hence, as one time exception we have credited Rs.150/- to your Ola account. I am sorry to inform you that we are unable to process any further refund for the same.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Pugalyendi M

Ola Support

This is the reply in all the mail's received from their end.