Ola Cabs / Ani Technologies — [ola support] #[protected] account blocked for my cell number

yogeshnaik

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560003

Ola's response:
"having checked our records, we
Found that your account was suspended due to the violation
Of ola cabs policy. We are sorry to inform you that you will
Not be able to make any further bookings using this account
And the account cannot be reactivated."

I am not satisfied with your answer. Ola did not respond to my mail where i asked details. Please explain to the point which policy is violated?

Ola says, it was blocked for security reasons. I just had removed my sim card and it was working till yesterday morning with another secondary sim number. My phone has gone bad and i used a new phone with the ola registered number installing ola app.

When i changed my phone, it said account blocked.

I tried reaching ola over phone at their all divisions, was online for 20 mins on waiting, no customer care executive bothered to help.

Can you take this query seriously? I do not want to change my phone number? Have at least some courtesy towards customers.

Thanks,
-yogesh

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Nov 24, 2017

Updated by yogeshnaik Hello,

OLA Support team responds below with generic answers, I am not satisfied with the answers provided by OLA. Can " Consumer Complaints " do something here?

Can you let me know which of your OLA Policy violations have happened with my phone number that made you to block my Account? I have asked you once and you have not mentioned them, that means you have some hidden truths that you have done from your side.

This is not acceptable for a customer that you block a customer's account providing a generic information. So provide the correct information on which violation has happened.

Thanks,
Yogesh

Below is the mail communication with OLA:
===================================

On Thursday 23 November 2017, 4:30:21 PM IST, Support <[protected]@olacabs.com> wrote:

##- Please type your reply above this line -##
Your request (Ticket[protected] has been resolved.

Ola Support (Ola Cabs)
Nov 23, 4:30 PM IST

Dear Yogesh,

Thanks for contacting Ola.

Your Ola account has been permanently blocked as we noticed a few Ola Policy violations. Therefore, we regret to inform that we will be unable to unblock your Ola account.

We are sorry for the inconvenience caused to you.

Further queries related to any credit balance in your account please contact - [protected]@zipcash.in.

For any other concerns please contact - [protected]@olacabs.com.

Thank You
Ola Support