Ola Cabs / Ani Technologies — outstation trip to lonavala

Shubh261

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400053

Complaint id: 58467655 is still awaited, reiterating below the issues faced:

1. Driver came at 10:30 am, the trip was to start at 10:00 am, because of the late start we got stuck in traffic
2. There was no wi-fi in the cab, although basis the booking, we were to get free wi-fi while on board
3. Driver asked us money inr 1000 at the start of the trip (Said he needed fuel and took a detour), and inr 100 while we were to start back to the origin
4. Ola app says, for an outstation cab, additional kms will be charged, no where its mentioned, the charge in case of additional hours; we traveled extra 12 kms and took additional 4.58 hrs to reach back to the origin. For extra 12 kms and additional 4.58 hrs, we were required to pay for 500 kms
5. Since the wifi was not working and on the way there was signal issues, hence it was difficult to navigate correctly.

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Aug 12, 2017

vjain23's response Attached travel bill. The toll taxes are charged to every transit between Delhi and NCR cities. In name of state/MCD taxes, the company is collecting surplus taxes.

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Comments

vjain23

from New Delhi, Delhi

Why is Ola charging commuters between satellite towns to Delhi 100 Rs on every exit / entry inspite of the fact they buy monthly toll passes at fixed price ? It seems they are trying to cheat customers by overcharging them in the name of toll taxes .