Ola Cabs / Ani Technologies — Over Charged for Ride

Address:

Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, 560034, India

(CRN no-[protected])

I had booked an Ola Per hour rental cab (4hrs, 40 k.m) on 7th June 2021 at 11:04 am from my residence Vijay Park, Mira Road, Thane. The final ride got completed at 1:49 pm at my residence.

The bill was generated with the total amount was Rs. 1537/- for 79.8 km and 160 minutes and the amount got deducted from my Ola wallet.

Now, When I calculated the total distance and the amount they had charged was high. As per the kilometer calculation.

Vijay Park, Mira Road to Orlem Church, Malad -13 kilometers.
Orlem Church, Malad to Mumbai International Airport-12 Kilometres.
Mumbai International Airport to Vijay Park, Mira Road-22 Kilometers.

So my total kilometers ride come to-47 Kilometers.
Now as per the rental plan for (4 hours 40 kilometers) for Mini Rental is Rs.769.
Now when the actual bill generated at the end of the trip it was 1537/-

As per Ola cabs, bill details is as follows-

Base fare (4 hours 40 k.m)-769/-
Extra for 39.8 k.m -437.8/-
Toll /Parking-200/-
Booking fee-24.14/-
Taxes -106.6/-
[protected][protected][protected][protected][protected][protected]Total bill-1537/-

So here is the catch, Now as per the real calculation. They need to charge for an extra 7 Km i.e. Rs.77/-(11Rs.per k.m X 7 k.m). But they had charged me an extra Rs.360/-.

The driver of the cab Mr. Irfan Shaikh (Vehicle no-MH-04 HN 1185) told me that Airport parking of Rs.120/- is to be paid for by the customer. Ola doesn’t include it in the final bill. When I had checked the final bill the airport parking was charged in my bill of Rs.120/- Also the driver was eager to save his money. When the vehicle was passing through the Dahisar Check Naka toll plaza. He had not stopped his vehicle to pay the toll charges of Rs.40/- (both ways). He had speeded his car in the toll both to save his money.

All this complaint was file to the Ola support team on 7th May, 14:59 via ticket no[protected]. They told me that you will get a resolution in 72 hours. But after 72 hours didn’t get any resolution from the support team.
Then again I had called them on the 15th of May at 13:29 (Ticket no[protected]. The executive told me that the extra amount of Rs.360/- will be transferred to your wallet. After this conversation, the call gets disconnected. So again I had called them and one of the customer support executives picked up the call and I had narrated the whole incident. After listening to the incident of overcharging the executive told me that we cannot refund the amount. Then I had a heated argument with that executive and I told her that please transfer this call to your senior. But they were not ready to listen. So at last she gave the resolution that I will put your complaint request to my internal team and they will look into the matter. You will get the resolution within 72 hours. They had given me request no (Ticket no[protected]
So after 72 hours, I didn’t have any mail for the resolution. So again I had called the customer care on 18th May evening. I had told them my last complaint no. They told me that refund cannot be processed and they had disconnected the call.
So I want justification for the above fraud made by Ola cabs. They are cheating the customer with fake bills. Please look into the matter urgently. Also, I want a refund of my Rs.120/- parking charges for International Airport.