Ola Cabs / Ani Technologies — overcharged by ola and not shown peak price while booking the cab

Address:

CHETNA APARTMENT JM ROAD BHANDUP WEST, Mumbai City, Maharashtra, 400078

I was booked ola cab vide crn no - [protected] dated 04th nov, 2019 @ 7.34 am from bhandup west to malad west route, while booking estimated price shown 382/- and booked cab after checking estimated price 382/-. After completion of ride, i was surprised & shocked to see the price 802/- there was no traffic and i reached on time also. Even i understand levy peak pricing charges when the demand is high, so that ola team can make more cabs available to us and continue to serve us efficiently.

If estimated peak prices 802 should be shown while booking then i would have book post reading but nothing was shown peak prices and only rs. 382/- shown while booking. Please be informed you that i am genuine customer and using ola cab since last 5 to 10 years and you can check my past record no complaint raised by me.

So i request you to please consider my request and refund the amount of rs. 420/- (Total rs 802 – rs.382) which wrongly overpriced charged as explained you above.

I am entitled for refund of rs. 420/- because estimated peak prices 802 not shown while booking which is wrong and how come reputed ola cab refuse to process refund.

Looking for positive reply, in addition requesting to share the ola nodal officer and senior management level details to flag the conversation so that that neither of ola team members and future customers lands up in similar situation.

Looking forward for your confirmation at the earliest.