| Address: | 600010 |
| Website: | olacabs.com |
D r davay
Ola taxi was booked by me on 21 august 2017 at 3.45 pm, the pickup point was near valluvar koottam, nungambakkam, chennai 600034 the taxi no. 8783 and otp no.7673 (As i could recollect) brought me to my destination at purusawakkam near abirami mall. The driver in mid twenties wearing jeans and blue shirt tucked in, has noted something in his register while dropping me at my residence.
We could see the driver meddling with gps and showed rs.303/- as the charges. When i enquired about the fancy charges he said it is peak hours charges. I told him there will not be any peak hours around 4 pm. He twisted saying it depends on the availability of taxis. But the mobile message indicated charges as rs.130 only. When i lodged a complaint to ola support, (Ticket[protected] i was asked to provide the crn/osn number for the concerned ride.
As is the practice experienced all the messages etc. Of ola are erased once the transaction is over. With the details given it should not have been difficult for ola to trace the details given their efficiency in dealing with customer support!!!
But ola does not have the intention to acknowledge the deceit done by the driver and refund the excess amount paid.
It may be ola app is so designed that all the transactions and other details once are erased the ride is over. The answer was tailor made: “we can totally understand your concern and it is our utmost intention to assist you with the same. However, we are unable to find the particular ride with the information that you have provided. So, in this case, we request you to get back to us with a screenshot of the booking receipt so that we can assist you further.”
In fact i had ola money. I have stopped because of the deceit and cheating by the drivers charging twice the normal and legitimate charges under the pretext of peak hours which are never defined nor specified.
Ola stands for open looting authority.
Their unsupportive and hostile attitude towards the customers need condemnation.
As there is no regulatory authority to control these monopolists of taxis they charge as per their whims and fancies, double the normal fare. This is just unfair, unjustified, unethical and immoral.
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