Ola Cabs / Ani Technologies — Paid in cash and also deducted in postpaid

Ride CRN[protected]

I enabled postpaid to avoid paying extra cash everytime as drivers don't accept online payments and also refuse to give the balance change. This backfired when I booked a ride for my parents. The fare amount came out to be 283 and I had informed my parents that they need not pay as it'll be taken care of automatically. The driver demanded that the amount must be paid in cash. They ended up paying 300 because the driver didn't have any "change" on him. The interesting part is he also took the money from postpaid that was deducted automatically once the ride ended. I was getting a call every 30 minutes and the messages saying my CIBIL score will be affected. I dropped two mails to support and received no response. It was nightmarish with all these calls that I was getting in the middle of important work meetings. The driver cheated by not updating the payment method and got paid twice. Why should I bear the responsibility for this with such a faulty system that you've put in place. I've paid the deducted amount in Ola postpaid because I gave in to the pressure of 20-30 calls per day. I request Ola to look into this and refund the amount that I paid. I can share any details you may need. Please resolve this asap.