Ola Cabs / Ani Technologies — Paid In Cash still not updated in Ola App

This concern is for the rides we booked with CRN Number: [protected] and this ride was booked for my dad who is a senior citizen. When the ride ended my dad paid a cash of 630 to the driver.

Now when I wanted to book another cab today it said that payment is still pending. So when I confirmed with my dad he said he paid in cash and he had also paid in cash for the previous ride as well with CRN Number [protected] with amount of 287. Unknowingly for this I paid 287 from my GPay so that i could book another ride. My dad paid for this ride as well in cash and it gave me a message that it was not paid. As before we book another ride we to have pay the previous due so even I paid again online.

We paid twice the amount of 287 so I expect a return on the same. And pls mark 630 the last ride we took with above details as paid as well.

Why should we pay twice?