Hi,
I am a resident in bangalore.
Today morning, i booked an ola share cab as usual from indiranagar to alcatel lucent, manyata tech park. with details as below:
Driver pavankumar m (bangalore):owner of white etios liva ka04aa3250 mob no [protected]
I had 2 other passenger companions who got off before me. the driver had a spat with change with one passenger as well, and kept the extra change.
As we arrived near manyata tech ark, the driver simply stopped on the highway in front of manyata tech park, and said i am stopping the trip. on saying, but the drop is inside manyata tech park his response in a high and rude voice was (in kannada) "sorry, no. i will drop here" on repeatedly telling him, all other cabs go inside, as i have marked the drop inside and paid for the same, he started screaming "if you want a drop inside, you should book mini/micro. share doesnt go inside". this is totally untrue, as all ola share cabs drop inside only, i travel very frequently using the same. on telling him i will contact customer care form ola, he just started racing the car, away from my destaination, over hebbal flyover, saying "i am going, do what you want". i was helplessly telling him, where can i just get off in the middle, drop me inside as that is my drop location. the driver was so pathetic/inhuman/rude, that he cpntinued driving on hebbal flyover, crossed the bridge. meanwhile i got in contact with ola customer care, and told the lady the proble. on speaking to him, and explaining, to drop me at my location, the driver again in his rude tone kept saying he will drop me outside only. later he spoke in the same tone to that lady, that he will not drop, escalate whatever complaint you want to. "hogu bedi, drop mad alla" that lady was shocked too, and she has raised a complaint against him for the same. i finally asked the drive rto just drp me at hebbal busstop, because i couldnt stand him anymore.
It was really humiliating even talking to him today. was it appropriate behaviour to:
1. deny the duty to drop at the marked location in the ola app?
2. talk in a pathetically rowdy/rude tone when asked to complete the journey, with threats of get off or i will drive off elsewhere?
3. when a single lady is taking the ride in your cab, is it even remotely human to just drive off somewhere, away from the destination? is is safe for women riders? who and why should one tolerate such sick behaviour in these circumstances? anything could have happened today.in his rage, he didnt even realise how he was behaving. so are women passengers safe with ola chosen drivers?
4. is it fair on ola, to just redeem rs 80 to my ola account for this demeaning and disrespectful behaviour?
I need strict action/warning to be taken/given against this driver. this is totally unacceptable conduct.
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