Ola Cabs / Ani Technologies — Payment done in Cash still show pending on app

I took a ride in ola Cabs on 3rd April 2022, Sunday .

From : Indian Coffee House, Rabindranath Tagore Marg(Near Railway Station), Indore

To : IIM Indore, Rau-Pithampur Marg, Indore

Ride : Prime Sedan
CRN : [protected]
Total Fare: 399/-

We were three people and we paid total 400/- in cash to the driver.

Issue :
Though payment is done I am being asked to pay online via app again.

I had informed them that payment is already done to driver and they later agreed too. They offered me 399/- coupon which i didnt get andasked me to pay via neft and other payment methods.

I explained that payment was done on the spot. Kindly close ticket .
Now they put 50/- fine and amount is 449/- and not responding to my queries on app.
I have paid and they agreed too . They should close the ticket asap.