| Address: | No. 414, 3rd Floor, 17th Main, 100 Feet Road, Koramangala 4th Block, Bangalore - 560034 08067350904 |
Respected Sir/Madam,
On the 17th of January, I had taken a cab from Ola from the Bangalore International Airport to my home. The driver requested me to make the payment offline instead of online. Even after several attempts to convince the driver, I finally decided to make the payment via Googlepay directly to his number. I changed the method of payment to Gpay on Ola app.
After a week of the ride I started to receive payment reminders from Ola stating that I have unpaid dues. I was shocked to see that even after paying the driver, I had received the alerts. As of today, they have locked my account and deactivated my services. I have requested their support and customer care but no one seems to take it seriously. Their customer care team are extremely rude and arrogant and never provide a reference number or escalation status.
Apart from the constant reminders of 72 hours, they have not solved this issue for over a month. I request the powers that be to please make them responsible for their actions and have them see the proof that I have shared.
I have attached the payment proof of the driver's Googlepay, the reminder due alert, and my locked Ola account.
The CRN number of the ride is CRN: [protected] and the driver's name is Pradeepa.
Request to please have Ola unblock my account.
Regards
Pavan Punja Was this information helpful? | 
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