Ola Cabs / Ani Technologies — payment made by cash to drivers. but showing balance against postpaid.

Date: 5th september'2019

Dear sirs,

I used ola service on the following days.

24th june'2019 - monday - 11.09 pm - auto crn [protected] -
Secunderabad - nagole. Paid cash to the auto driver rs.231-00.

26th june'2019 - wednesday - 1.02 pm - auto crn [protected] -
New nagole - nagole. Paid cash to the auto driver rs.37-00.

27th june'2019 - thursday - 9.02 pm - bike crn[protected]
Ecil cross - tarnaka. Paid cash to the bike driver rs.66-00.

For all the above trips i have paid amount to the concerned drivers by cash. But i have been getting reminders after reminders from your ola office by way of messages to my phone [protected] that i have to pay the above amounts since this amount was shown under post-paid as outstanding.

Earlier i had sent e-mail to your customer support stating that i do not need to pay any amount to your ola cabs.

I also sent the following messages to your customer care number [protected].

[protected] "getting messages from you. I don't need to pay single paise to you. Cash paid to the drivers. Please don't disturb me."

[protected] "getting messages from you. I don't need to pay single paise to you. Cash paid to the drivers. Please don't disturb me. [protected]."

[protected] "getting messages from you. I don't need to pay single paise to you. Cash paid to the drivers. Please don't disturb me. [protected]. You can contact me on this phone for clarification if any."

[protected] "getting messages from you. I don't need to pay single paise to you. Cash paid to the drivers. Please don't disturb me. [protected]. You can contact me on this phone for clarification if any."

[protected] "i continued getting messages from you. I don't need to pay single paise to you. Cash paid to the drivers. Please don't disturb me. [protected]. You can contact me on this phone for clarification if any. If i get messages like this i shall be forced to initiate action against ola cabs for this harassment."

Please note i have been taking the services of your ola cabs since 2016 on wards and i have been paying amount in cash to the concerned drivers of your vehicles and how all of a sudden this post-paid outstanding balance. The way i am getting reminders by way of messages to my mobile phone [protected] for no fault of mine is nothing but harassment to your customer.

I request you to please verify from your end and correct the records and let me continue making use of your services in future.

Regards/k. V. Narendra babu, contact no. [protected].