| Address: | 122001 |
| Website: | www.olacabs.com |
From: JITENDER KUMAR on Tue, 23 Aug 2016 14:36:08 Add to address book
To: You & 3 others | See Details
Dear Top Management,
Sorry unable to pay, Kindly provide me the confirmation message sent by you before ride.
Riding Time is 10.54 AM.
&
Really very surprising to see the reply of the your team as per the given below mail & it's totally cheatable story.
Not received any POP up also provide me the data proof before starting the ride & it also responsibility of the driver to tell me the all cheatable story.
It's totally cheating, Now M fully mentally harassed due to this mishappening as per as my Ola money used excess.
Three times excess money Charged & Bill generated 1185/- after travel 29.6 Km without giving any prior information by you & Driver & used my 829/- Ola money & Actual bill is 366/-
Once again request you to kindly check this case once again & reverse my Ola money otherwise i will lodge a complaint in Consumer Court.
Regds.
Jitender Kumar
From: "JITENDER KUMAR"
Sent: Tue, 23 Aug 2016 14:00:07
To: "[protected]@olacabs.com"
Subject: Re: [Ola Support] #[protected] Complaint High Charges against Cab No-TN22DC4308 & CRN no[protected] timing 10.54 AM from Chennai Airport
Dear Team,
Sorry unable to pay, Kindly provide me the confirmation message sent by you before ride.
Riding Time is 10.54 AM.
Not received information about the POP up, also provide me the data proof before starting the ride & it also responsibility of the driver to tell me the all cheatable story.
Once again Request you to kindly reverse my Ola Money.
Waiting...
Regds.
Jitender Kumar
Your request (Ticket[protected] has been resolved.
Raghav Kandakur(Ola Cabs)
Aug 22, 5:24 PM IST
Hi Jitender,
Thank you for contacting Ola.
I understand your concern regarding the peak time charges applied on your booking CRN[protected]. We apologize for any inconvenience caused to you.
We would like to inform you that, when there is an increase in demand for the cab, a dynamic peak time surcharge will be levied. This surcharge is variable and will vary with respect to the time and the place. If the surcharge applicable on your booking will be informed to the customer at the time of the booking. The booking is confirmed only once customer accept this. (customer will be getting a pop up message asking whether they want to confirm the ride where they can choose either YES or NO). We would request you to refer the following fare breakup chart for more information.
INVOICE BREAK UP
Base Fare:90.0
Distance Fare For 25.60 Km:230.4
Ride Time Fare For 46 Min:46
Total Without Peak Pricing:366.4
Peak Pricing (3.00x):732.8
Total Fare:1099.2
Taxes:₹85.74
Sub Total:1184.94
Rounding Off:0.06
Total Bill:1185
Ola Money Paid:829.0
Hope this clarifies your query and we look forward to serving you soon again. Please reply to this email if you have any questions. We will be happy to help.
Thank you,
Raghav Kandakur
Ola Support
Get quick help with all your queries:help.olacabs.com
From: "JITENDER KUMAR"
Sent: Mon, 22 Aug 2016 13:49:50
To: "[protected]@olacabs.com"
Subject: Re: [Ola Support] #[protected] Complaint High Charges against Cab No-TN22DC4308 & CRN no[protected] timing 10.54 AM from Chennai Airport
Dear Team,
Sorry unable to pay, Kindly provide me the confirmation message before ride.
Riding Time is 10.54AM.
Not received the information about the POP up & others arrow, also provide me the data proof before starting the ride & it also responsibility of the driver to tell me the all cheatable story.
Regds.
Jitender Kumar
##- Please type your reply above this line -##
Your request (Ticket[protected] has been resolved.
Gautham A(Ola Cabs)
Aug 18, 10:30 PM IST
Hi Jitender,
Thank you for replying.
I would like to infirm you that, if the peak time charge is applicable for the ride there will be a three notifications i.e, while booking the cab there will be an up arrow indication, there after a notification will also pop up, a conformation message will also appear with the peak time charge rate and finally a booking confirmation message will be sent to your registered mobile number. Hence, the booking is confirmed only once you accept this.
In order to understand this better, we request you to go through our website. You may use the following link. Please refer to "Peak time charge".https://www.olacabs.com/info/faqs#PeakTimeCharge.
You are a valuable customer and I appreciate your business with us. If I can help you with anything else with regards to this trip, I will be happy to do so.
Thank you,
Gautham A
Ola Support
Get quick help with all your queries:help.olacabs.com
[NK8WK3-2MR1]
From: "JITENDER KUMAR"
Sent: Thu, 18 Aug 2016 19:20:02
To: "[protected]@olacabs.com"
Subject: Re: [Ola Support] #[protected] Complaint High Charges against Cab No-TN22DC4308 & CRN no[protected] timing 10.54 AM from Chennai Airport
Dear Team,
Prior information is must for every high Charging & also it's must for every driver to tell this charges to all customers.
How can you charge without giving any information from the customers?
Ride timing is 10.54 AM, & provide any information before this.
Waiting for your information.
Regds.
Jitender
From: "JITENDER KUMAR"
Sent: Thu, 18 Aug 2016 19:12:38
To: "[protected]@olacabs.com"
Subject: Re: [Ola Support] #[protected] Complaint High Charges against Cab No-TN22DC4308 & CRN no[protected] timing 10.54 AM from Chennai Airport
Dear Team,
Not getting any information prior from both driver & Cus care, kindly check the timing 10.54 AM if any intimation is lying with you, kindly provide before this time.
if i receive the information from both then i immediately cancel this ride & tell me one thing why i pay 3 times charges if i am getting so many cabs from Airport at Rs-350 to 400/-
Very Sorry now, M unable to provide you the rest payment this is cheating & you are all making me a fool & once again request you to kindly reverse my payment otherwise m lodging a complaint in consumer court.
Regds.
Jitender Kumar
From: Ola Support
Sent: Thu, 18 Aug 2016 17:34:29
To: Jitender Kumar
Subject: [Ola Support] #[protected] Complaint High Charges against Cab No-TN22DC4308 & CRN no[protected] timing 10.54 AM from Chennai Airport
##- Please type your reply above this line -##
Your request (Ticket[protected] has been resolved.
Shaikh Mudassir (Ola Cabs)
Aug 18, 5:34 PM IST
Hi Jitender,
Thank you for choosing Ola.
I am sorry to hear about the inconvenience caused due to peak time charges being levied on your booking CRN[protected].
I would like to inform you that peak charge are not only considered based on the peak hour, when there is high demand of cabs on your pickup location, then in that case, peak charge will be applied, this is also to ensure the maximum and timely availability of the cabs. The surcharge may vary from point to point and time to time.
Please note that the charges will be intimated at the time of booking through popup. If there isn't any confirmation from the user's end, the booking will not be taken further.
Also, we see that the Rs.365/- payment for the mentioned booking was not complete, request you to kindly make the payment of Rs.365/-.
We appreciate your business with us. Please reply to this email if you have any queries.
Thank you,
Shaikh Mudassir
Ola Support
Get quick help with all your queries: help.olacabs.com
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