Ola Cabs / Ani Technologies — refund to my bank account is chargeable

Address:

Pune, Maharashtra, 411036

Hi Sir / Mam,

I have booked a cab service (OlaShuttle) from my home to my office, timing was 8:45 drop and 9:30 am pick up, the cab were always late to at their pick up time and never reached to destination at time. One day they suddenly cancelled my cab service and pass, they refunded my amount to ola account, i had to pay to other cab and return home. when they ask why should i pay to transfer back to my account they say it's because of RBI guidelines, even i asked to share the guidelines which they failed to submit.

I request is to transfer my money back to my bank account without charging me, as they failed to deliver the service.