My point is simply this: why can’t ola include permit charges in the invoice itself when ola know fully well the permit charges for entering pondy from chennai and vice versa. Ola also know that since it is inter-city and inter-state, permit will definitely apply. Why don’t they fix it at the time of booking - in the digital fare itself? Why are ola conniving with this corruption on the part of the cabbies? It is like dealing with the notorious chennai autowallahs.
Instead of bombarding my mobile with all kinds of silly and useless messages, ola should address this problem if they are serious. Why should the customer have an exchange of words with the cabbie any more than is absolutely necessary?
Why should i as a customer have to argue with the useless and corrupt drivers regarding the permit charges? On different occasions i have paid ₹250, 300, 350 & 500 for the same destination from the same starting point! How is ola improving the customer experience by wishing away the problem? Does ola feel that it has a captive market?
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