| Address: | 35/17-B Paddapukur Road, Bhowanipore and Lansdowne area, Opposite Swiss-S Guest House, Kolkata, West Bengal, 700020 |
On monday night today at 9:30p. M i booked a cab service from ola cabs. After having a wait period of 10 minutes they send me a cab. But in the mean time i saw there was a cab change made by ola only but since they send me an alternative i didn't pay any heed to it. As the cab arrived i asked the driver to open the luggage space but instead of doing so he asked me about the destination.in a very rude way he refused to go to the specified location which was howrah station. He said that he had his location set towards his home so he would only pickup rides which would be close to his home. He rudely refused and cancelled the cab and asked me to book another one. On the other hand time was running out since i had to catch a train from howrah railway station. Unable to book a yellow taxi i booked another cab from ola which was a kali peeli taxi. It also had a wait time of about 10 minutes. Coming a bit near to my location the cab driver called me up and asked for my destination location. On listening howrah he said he was coming but suddenly he cancelled the ride and didn't even pickup the phone. I heard about ola prime as it had a good record of not cancelling rides. So i booked one. They use to charge high rates for their auspicious cab service, but that also went in vain. I booked a ola prime which had a wait time of about 10 minutes. But as i called up the driver and asked if he would again cancel hearing upon the location. He had a different excuse, since the location was 2.4kms far he cant come for a pickup. He cut my phone rudely and cancelled my ride. A very disgusting harassment and this is not expected from ola cabs. An immediate action to be taken against this disgusting cab service company. This type of things should be suspended and taken care off immediately. I am sending the cancelled bills accordingly along with my grievance.
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