Ola Cabs / Ani Technologies — Ride double charged

Address:

New Delhi, Delhi, 120096

This is regarding the ride with CRN NO.[protected] from vasundhara enclave to mansarovar garden, registered mobile no. is [protected], email id [protected]@gowhitehouse.in, this ride was instructed to be charged from my ola wallet but upon the end of the ride driver charged the passengers with cash amount of ₹450 and the same amount of ₹450 was even deducted from my ola wallet. I raised this issue with the customer support ppl who at first said there is no policy to refund the charged money, i was told u cn directly talk to the driver, in the mean time we wud further foward this case to our seniors in next 24 hrs.upon asking fr an acknowledgement no. i was told they dont hv a system to provide me with that.Next day on inquiring the same the lady asked me all the story again, after which i insisted fr an acknowledgement no. Which is 27723306.Kindly look into the matter and resolve.