Hello Ola,
I am writing this email with utter disgust.
I had my cataract operation on 17 th July in Narayana nethralaya hospital located in Rajajinagar.
After the surgery my daughter booked a Ola cab from Narayana nethralaya to our home. Since we were in a hurry we could not enter the full address and only mentioned the locality we stay hoping that we would navigate the driver to home.
To our disbelief, we had the worst experience in our life that day.
The driver Satish just stopped the vehicle far away from our home and said as per Ola map I have reached the location.
My daughter and I pleaded with the driver to drop to our home since I Have undergone eye surgery but it seems the driver was inhumane and disgusting character.
He started to abuse us and asked us to get down in the middle of the road.
He said he has other rides and he is not our personal driver to drop at doorstep.
This came as a surprise since we are using Ola from past 4 years and never came across such a filthy driver.
The driver seemed like a rowdy sheeter with unshaved beard and open shirt buttons. I pleaded that I am senior citizen 60 years old and have underwent cataract surgery just now To that He started scolding in Kannada with high pitch voice.
Is this the safety and ethical standards of Ola who claim to be leader in the market ?
You employ such goondas and with no proper training and background checks and put the customer safety at risk. What's the point in booking a cab and paying 175 rupees If we really had to get down far away from our destination and walk the remaining distance ???
I believe if we had argued a bit more he could have started physically assaulting us.
Do I expect any action against the driver or are you brushing this matter under the carpet with a " chalta hai " attitude ?
I am warning you if left unchecked or unaccounted for. Tomorrow this goonda driver can hit some other customer or bring a bad name to your organisation.
Hoping to hear back from you soon
I am even ready to file a police complaint against this goonda driver.
Kindly action on this .
.
Hello Ola,
I am writing this email with utter disgust.
I had my cataract operation on 17 th July in Narayana nethralaya hospital located in Rajajinagar.
After the surgery my daughter booked a Ola cab from Narayana nethralaya to our home. Since we were in a hurry we could not enter the full address and only mentioned the locality we stay hoping that we would navigate the driver to home.
To our disbelief, we had the worst experience in our life that day.
The driver Satish just stopped the vehicle far away from our home and said as per Ola map I have reached the location.
My daughter and I pleaded with the driver to drop to our home since I Have undergone eye surgery but it seems the driver was inhumane and disgusting character.
He started to abuse us and asked us to get down in the middle of the road.
He said he has other rides and he is not our personal driver to drop at doorstep.
This came as a surprise since we are using Ola from past 4 years and never came across such a filthy driver.
The driver seemed like a rowdy sheeter with unshaved beard and open shirt buttons. I pleaded that I am senior citizen 60 years old and have underwent cataract surgery just now To that He started scolding in Kannada with high pitch voice.
Is this the safety and ethical standards of Ola who claim to be leader in the market ?
You employ such goondas and with no proper training and background checks and put the customer safety at risk. What's the point in booking a cab and paying 175 rupees If we really had to get down far away from our destination and walk the remaining distance ???
I believe if we had argued a bit more he could have started physically assaulting us.
Do I expect any action against the driver or are you brushing this matter under the carpet with a " chalta hai " attitude ?
I am warning you if left unchecked or unaccounted for. Tomorrow this goonda driver can hit some other customer or bring a bad name to your organisation.
Hoping to hear back from you soon
I am even ready to file a police complaint against this goonda driver.
Kindly action on this .
Attached is the screenshot of the ride details.
Ola driver name Sathis
Ola CRN number [protected]
Thank you
Yours faithfully customer
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