Ola Cabs / Ani Technologies — rude driver denied duty and I am helpless

Today morning i have booked an ola cab. And immediately called the driver for the confirmation. We mutually agreed on my location and after few mints he was found at the same road but another side.

Since there were barrigates, i was not able to cross the road. So i requested him to take u turn.
But he denied.

And said” micro book miya hai to itna nahi milega. I have been living here since 40 years. Aap muxe mat batao thane ke raste. Another thing he said was me apka route decide karunga. And finlly he said, aap cancle kar lo. “

As i was helpless, i had to cancle it, but i have been charged cancellation fees. Which is a mere example of injustice. If ola doesn’t take action against these rude drivers, customers are going to opt for another options available in the market.