Ola Cabs / Ani Technologies — Service negligence from rider and also by ola cabs

Address:

JHOTWARA,JAIPUR

Today i book a ride from ola cabs app from my mobile
as usual ola bike book my ride and give me 6 minutes waiting time in this waiting time rider call me two time and ask for destination and after waiting period rider canceled the booking
but no one (Rider and ola cabs) has to inform me for ride cancel and what is the cause for cancellation
if customer cancel the ride ola cabs ask the cause for cancel and take penalty from customer also
but if rider/driver cancel the ride what is the action take by company on rider /driver
and if anyone book a ride in emergency and driver /rider cancel ride at end moment and because of your rider/Driver/ ola cabs company stuck in bed situation who was the responsible