Ola Cabs / Ani Technologies — Threat by driver CRN[protected]

Hi,

I took a ride along with my senior citizen parents on 7th march at 12.45 AM via CRN[protected] and a driver named Mo. Sahil Khan was assigned to me by OLA.
The driver was abusive and abused me and my parents with very nasty words and threatened us to get down from the cab after starting. Its very difficult to get down after settling in a cab. Both my parents are patients and they cannot walk.

The driver's car was stinking of alcohol and he refused to turn on the AC. He even dropped us 500 meter before the stop and we had to walk.

We constantly lived in fear in the car as the driver was driving very rashly and its totally unacceptable from a reputed company like ola.

I reported this incident on getting down from the cab and I was assured that strict action will be taken. There is still no update on the action, moreover an amount Rs 996 is deducted from my ola postpaid account and added in the bill.

I am surprised that in spite of all this OLA is charging me for this ride. This is a deficiency in the service and I am also taking legal action against OLA and the driver.

This is a threat to life and an attempt of murder by the driver.