Ola Cabs / Ani Technologies — threatening messages for legal action against a bill I have already paid

 
1 Review
India
 Gautam Mahendru on Mar 14, 2019
Ticket[protected]. I have raised this ticket on 4 feb 2019, ola is accusing me of not having paid a bill, while i had already paid the driver on the spot after the ride ended, the ride was on 23 december 2018, sunday, crn[protected], bill was rs.1085, and i had paid the driver in cash. Now they are saying i need to pay it again. Why? Why don;t they contact the driver and ask him the facts? I have sent 4 reminders to ola support email id [email protected] but have got no revert whatsoever.

I just keep getting threatening messages from ola regarding legal action. Can someone send me the escalation matrix? Is that how you treat your customers by threatening them?
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    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
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    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    Ola Cabs / Ani Technologies - threatening messages for legal action against a bill I have already paid