Ola Cabs / Ani Technologies — ticket id is[protected] sent to ola ..4 reminders already sent

Address:

New Delhi, Delhi

I have had a terrible experience on 28th Jan 2019 with Ola. I had booked for the cab for 3:17pm and at 3:02 I had the confirmation (print screen attached mail sent to Ola on 29th Jan 2019 ) for car no 1939 and driver Bir Bahadur. We tried reaching him but to no one picked on that no. We were left helpless .At 3:14 pm there is some other cab no reflects on the app and when we call driver he is away 19 mins from the pickup location at 3:18 pm (print screen attached mail sent to Ola on 29th jan) Please note that there were two ladies riding the cab and one of them senior citizen aged 67.
Finally the ladies leave the pickup location and take help to be dropped closer to the way from where cab was coming so as to not miss the train.
I don’t know what route the cab takes and KM reflecting as 32.5 km from Jail road Santoshi Mata Mandir to Paharganj Shiela theatre. They had to leave the cab after 4:20 since the cab couldn’t move because of traffic standstill ...and walk more than 400 Mtrs for the station entry and further more to the platform .
Please note that this was harassment to the ladies travelling and were made to run to catch missing train...
The fare and KM that u have charged is obnoxiously high and is cheating from Ola.
I would want the entire amount to be refunded because of the agony and pain that the two ladies went and also compensate for the wrong charges and cheating from Ola.
Please call me ASAP else I will have to put it on social media handle - twitter, insta and Facebook.
I shall wait for the refund and call till 5 pm.
Regards,
Puneet
[protected]
to: [protected]@olacabs.com
date: Jan 29, 2019, 12:28 PM
Tue, Jan 29, 12:28 PM
Your request (Ticket[protected] has been updated.
another mail sent :
To track your request, your ticket ID is[protected]
They have only refunded the excess money of Rs.273 which they charged me and cheated . I would want resolution by penalty of Rs.1, 00, 000 since the lady passenger got unwell and had to be admitted at the hospital for 4 days.